AmaWine is particularly attentive to the needs and expectations of its customers.
We hope you are always satisfied with the purchases made on AmaWine, but if you change your mind, we will explain what you can do to return an item.
Right of withdrawal
The Customer, pursuant to article 18 of Law 144/20015, has the right to withdraw from the contract entered into, without any penalty and without specifying the reason, within 14 days of receipt of the product.
The customer can exercise the right of withdrawal by registered letter with return receipt, specifying the details of the order and delivering it to our company.
The customer has the right to withdraw from the contract on condition that the product is returned intact.
It is not possible to exercise withdrawal only on part of the purchased product.
The products must be returned in the original packaging, intact, and not tampered with, inside the original packaging, with a copy of the delivery receipt and your IBAN.
Once the goods arrive at our warehouse, they will be examined to assess any damage or tampering not caused by transport.
Return of goods / Returns
In all cases of returning the goods, the transport costs are charged to the customer.
The right of withdrawal cannot be exercised in the event that one or more bottles have been uncorked.
Strada Alvania 15
If you need further assistance, contact us at this email address: firstname.lastname@example.org